Manager - Audit & Exam Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brandpromise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description
Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organisation manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

Global Strategy and Operations (GSOP) is looking for a strategic and highly collaborative Manager - Audit & Exam Management to serve as a key liaison between IAG (Internal Audit Group), Regulatory Exam Lead, and business stakeholders across the GMNS organisation. This role plays a critical part in ensuring audit and exam engagements are executed efficiently, transparently, and in alignment with regulatory expectations.

The ideal candidate is an experienced risk or audit professional who understands GMNS operations and controls, thrives in a fast-paced environment, and excels at coordinating across multiple stakeholders. This individual will bring strong organisational discipline, executive presence, and the ability to translate audit requirements into actionable business responses.

Key Responsibilities

• Serve as the primary point of contact between IAG, Regulatory Exam Lead, and GMNS key stakeholders.

• Coordinate end-to-end audit and examination activities, including planning, scope alignment, documentation collection, request tracking and status reporting.

• Facilitate effective communication between audit teams and business stakeholders to ensure clarity of expectations, timelines, and deliverables.

• Track and manage audit requests and responses to ensure completeness, quality, and timeliness.

• Escalate risks, delays, or emerging concerns appropriately to leadership.

• Identify themes and trends across audit findings and provide insights to strengthen governance and control environments.

• Support the development and enhancement of audit governance processes, reporting frameworks, and operating models.

• Prepare executive-level updates and reporting on audit status, risk themes, and remediation progress.

Qualifications

Required:

• Bachelor's degree in Finance, Accounting, Business, Risk Management, or related field.

• 5+ years of experience in Internal Audit, Risk Management, Compliance, or Operational Risk within the banking or financial services industry.

• Strong understanding of regulatory frameworks and control environments in a banking context.

• Exceptional project management, organisational, and stakeholder management skills.

• Strong written and verbal communication skills with the ability to interact confidently with senior leadership.

• Flexibility to support audits and examinations across multiple regions and time zones, including the ability to adjust work hours as needed to meet business and regulatory demands.

Preferred:

• Demonstrated experience coordinating audits or regulatory examinations.

Key Competencies

• Strategic thinker with strong risk awareness

• Influential communicator and relationship builder

• Detail-oriented with strong execution discipline

• Ability to manage competing priorities under tight deadlines

• High integrity and sound judgment

This role offers the opportunity to operate at the centre of risk governance and business execution within a dynamic environment. You will gain visibility across the GMNS business, partner closely with senior leaders, and directly contribute to strengthening the organization's control and governance framework.

If you are a proactive problem solver who enjoys driving clarity, accountability, and continuous improvement, we encourage you to apply.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.