Manager AR Calling - RCM

Company Description

Elico Healthcare Services Ltd. is a trusted and renowned partner in the healthcare industry, delivering customized Revenue Cycle Management (RCM) solutions to hospitals, physician groups, EMS providers, and credentialing agencies. Backed by Elico Ltd., a technology leader with over six decades of expertise, the company leverages integrated analytics and value-based strategies to enhance patient care and financial efficiency. Established in 1999, Elico Healthcare Services is committed to delivering quality outcomes, earning the trust of its clients. With a team of over 850 professionals, it operates through strategic business units in Hyderabad and Chennai.

Required Qualifications & Skills

Education: Bachelor's degree in Healthcare

Experience: 8+ years in US Healthcare RCM, with at least 2–3 years in a managerial or supervisory role within AR Calling.

 Possess thorough knowledge of all AR scenarios and denial management

 Manage transitions for new projects, ensuring smooth integration and adherence to client requirements.

 Oversee daily operations, including planning, monitoring, directing, and evaluating team performance.

 Manage team tasks, provide on-the-job support, give feedback, and foster team cohesion.

 Oversee performance management activities such as productivity monitoring, quality assurance, one-on-one sessions, KRAs, and PIPs.

 Prepare and review internal and client performance reports.

 Manage a team size ranging from 50 to 100.

 Capable of interacting with US clients and managing escalations effectively.

 Strong skills in denial management, with knowledge of Medicare, Medicaid, ICD, and CPT codes.

 Possess excellent interpersonal and communication skills (both written and verbal).

 Communicate promptly with the leadership team regarding any issues that could impact deadlines.

Ability to work in Night Shifts to align with US business hours.