Manager- After Sales - Global Business EV

Manager- After Sales - Global (EV)

Job Purpose :

To manage service operations and spare parts business through distributor & dealers network to achieve customer satisfaction & overall business growth as per our global market strategy.

Key Responsibilities:

Manage Spare Parts Business to increase parts Revenue and to achieve business goals:

- Formulate Parts Business Target as per parts potential

- Guiding distributor for Parts Management such as Warehouse and Inventory management, Distribution strategy , Retail Pricing

- Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions

Manage Service business to ensure customer satisfaction & retention at workshops to increase the channel partner profitability

- Implementation & Monitoring of CSI & NPS

- To ensure Adherence & Monitoring of Company Service Standards, Processes & Systems

- Analyze service demand & revenue forecast as per market potential.

- Initiatives & Activities to increase retention of customers through innovative campaigns

Develop Service & Spare Parts Network to increase customer reach and enhance business:

- Identification of potential markets for network expansion based on Sales, Service and parts demand. Activation of New Channel Partners & Development of existing network (3S/2S/1S) outlets.

- Implementation & Monitoring of Basic Service Standards at Dealers & Retail Outlets

- Monitoring performance of Retailers

Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction:

- Qualitative Product Technical report

- Implementation of defined Warranty & KD processes & systems

- Plan & Organize Market Quality Survey for New Models

- Ensure timely submission of Warranty & KD Claims settlement and parts dispatch

Organize Service & Parts Promotional Activities to achieve business goals:

- Annual Planning for Market specific Service promotional Activities with Distributor to increase the customer connect and brand promotion & develop Annual Activity Calendar

- Initiatives as per market need to enhance customer experience & achieve business goals

Manpower Development & Training to ensure better service support:

- Identify the training need & arrange and Conduct the Training on relevant product/subject

- Annual/Quarterly Planning for training calendar with Distributor

- Monitor Available Vs Trained Manpower ratio

Experience : 6-9 Years

Location : Gurugram