Manager - Accounts Receivable - Global Service Centre

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

About DP World Global Service Centre
DP World's Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:
Manager- Accounts Receivable will be responsible for overseeing and executing end-to-end AR operations including billing, collections, customer account reconciliations, and dispute resolution. This role involves close collaboration with internal stakeholders and customers to ensure timely realization of receivables, accurate reporting, and compliance with accounting and company policies. The role also supports process improvements, automation initiatives, and team supervision

Key Accountabilities:

Accounts Receivable Management

• Oversee endtoend accounts receivable processes including billing, collections, cash application, and dispute resolution

• Ensure timely invoicing for freight, demurrage, detention, terminal handling charges, and other shippingrelated revenues

• Monitor customer balances and aging reports to minimize overdue receivables

• Lead monthend AR close activities, reconciliations, and reporting

Credit Control & Risk Management

• Establish and enforce credit policies in line with company risk appetite

• Review and approve customer credit limits in coordination with commercial and finance teams

• Monitor customer financial health and recommend credit holds or escalations when required

• Manage bad debt provisions and writeoff processes

Stakeholder & Customer Management

• Act as key point of contact for major customers on billing and payment matters

• Resolve complex billing disputes related to freight rates, surcharges, contracts, and service agreements

• Collaborate closely with Sales, Customer Service, Operations, and Legal teams

Reporting & Compliance

• Prepare AR performance reports including DSO, overdue analysis, and collection forecasts

• Ensure compliance with internal controls, accounting standards, and audit requirements

• Support internal and external audits with required documentation

Systems & Process Improvement

• Ensure accurate use of ERP and billing systems (e.g., SAP, Oracle, shipping line systems)

• Identify and implement process improvements to enhance efficiency and reduce manual intervention

• Support system upgrades, automation, and digitalization initiatives

Team Leadership

• Lead, coach, and develop the accounts receivable team

• Set clear KPIs and monitor team performance

• Ensure appropriate workload distribution and knowledge sharing

Key Skills & Competencies

• Strong understanding of shipping, logistics, or freight forwarding AR processes

• Excellent knowledge of accounts receivable, credit management, and cash flow optimization

• Strong analytical and problemsolving skills

• Ability to manage stakeholders and resolve disputes diplomatically

• Leadership and people management capabilities

• High attention to detail with a proactive, resultsdriven mindset

Qualifications, Experience, and Skills:

• Bachelor's degree in Finance, Accounting, or related field (CPA/ACCA/CMA preferred)
• Good written and verbal communication skills in English strong email etiquette.
• Strong knowledge of AR processes, billing, cash application, and customer account management.
• Proficient in ERP systems (e.g., SAP, Oracle) and MS Excel.
• Analytical mindset with the ability to interpret financial data and take corrective actions.

Experience:

• Minimum 7-10 years of experience in 7-10 years of experience in accounts receivable or finance, preferably within shipping, logistics, or transportation. Experience in a shared services or global business services (GBS) environment is preferred.
• Exposure to collections, credit management, and customer dispute resolution.

• Experience managing teams and complex customer portfolios

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.