Manager - Accounts Receivable - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Designation: Assistant Manager - Accounts Receivable

Base Location: Navi Mumbai

Reporting to: Manager - Accounts Receivable

Purpose of Role:

The Assistant Manager - AR (Cash Application) will be responsible for managing end-to-end cash application activities, ensuring timely and accurate allocation of customer payments, minimizing unapplied receipts, and driving process improvements within the AR function. The role requires strong coordination with Billing, AP, Treasury, and Business Units.

Key Role Responsibilities:

1. Global Cash Application Operations

• Manage high-volume global cash application activities across multiple geographies.

• Ensure timely allocation of receipts (lockbox, RTGS/NEFT, wire, cheque, ACH).

• Monitor bank statements and coordinate with Treasury for receipt confirmation.

• Monitor and reduce unapplied/unidentified receipts.

• Review and approve on-account postings, write-offs, and adjustments.

• Ensure SLA adherence and KPI tracking.

1. Automation & Digital Transformation

• Drive AR Cash Application automation initiatives (RPA, auto-matching tools, AI-based allocation).

• Work with IT/ERP teams to enhance Oracle/SAP auto-reconciliation capabilities.

• Analyze Unapplied Receipt Register and identify automation improvement opportunities.

• Support implementation of bank integration, API connectivity, and auto-clearing mechanisms.

• Reduce manual intervention and improve straight-through processing (STP%).

1. Governance, Controls & Compliance Stakeholder & Global Collaboration

• Ensure adherence to global OTC policies and internal controls.

• Support internal/external audit requirements.

• Monitor segregation of duties (SoD) compliance.

• Standardize SOPs across regions within GCC.

• Partner with global BU Heads, Treasury, AP, Billing, and Collections teams.

• Act as escalation point for complex allocation issues.

• Conduct monthly governance calls with regional stakeholders.

• Drive balance confirmation and reconciliation accuracy.

1. Reporting & Analytics

• Publish daily/weekly/monthly dashboards:

• Unapplied receipts aging

• Auto-match rate %

• TAT & SLA adherence

• Open reconciliation items

• Present performance metrics to global finance leadership.

• Provide root cause analysis (RCA) for recurring issues.

1. Team Leadership

• Lead AR analysts / Sr. Executives within GCC.

• Conduct regular performance reviews and training.

• Build cross-skilled teams to support multi-region operations.

1. Key KPIs

• Auto Cash Application (STP rate)

• Reduction in Unapplied Receipts

• SLA adherence %

• Audit compliance score

• Reduction in manual journal entries

Skills & Competencies:

• 7-12 years of AR/Cash Application experience

• Minimum 2-3 years in GCC / Shared Services environment

• Experience in Oracle / SAP ERP

• Exposure to RPA / automation tools (UiPath, Automation Anywhere, etc.) preferred

Core Competencies:

• Strong OTC process knowledge

• Analytical mindset with automation focus

• Excellent stakeholder management

• Process improvement & transformation orientation

• Ability to work in a fast-paced global environment

Education & Qualifications:

• Bachelor's degree in finance/accounting/commerce

• MBA Finance / CA Inter preferred

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.