Manager

Company Description Accord Fuelling is a growing retail company based in Panvel, India, serving customers across the broader Mumbai region. The organization focuses on delivering reliable fuelling and related retail services, emphasizing safety, efficiency, and customer satisfaction. Accord Fuelling offers opportunities to work in a dynamic environment where operational excellence and service quality are key priorities. Team members are encouraged to contribute ideas, improve processes, and support sustainable business growth.
Role Description The Manager role at Accord Fuelling is a full-time hybrid position based in Mumbai, with a mix of on-site responsibilities and some work-from-home flexibility. The Manager oversees day-to-day retail operations, including staff supervision, shift planning, and ensuring adherence to safety and compliance standards. This role includes monitoring sales performance, managing inventory levels, coordinating with suppliers, and implementing initiatives to improve customer experience and store efficiency. The Manager prepares operational reports, analyzes key performance indicators, and collaborates with leadership to support business development and profitability. The position also involves handling escalated customer issues, coaching team members, and fostering a respectful, inclusive workplace culture.
Qualifications

• Candidates should possess strong retail operations and store management skills, including inventory control, cash handling oversight, and compliance with safety procedures.
• Candidates should possess people management skills, such as team leadership, staff scheduling, performance monitoring, and conflict resolution.
• Candidates should possess customer service and communication skills, including the ability to address concerns professionally and maintain positive relationships with customers and suppliers.
• Candidates should possess basic financial and analytical skills, such as interpreting sales reports, tracking KPIs, budgeting support, and improving operational efficiency.
• Relevant experience in retail, fuelling services, or a similar operational environment is beneficial.
• A bachelor's degree in business, commerce, management, or a related field is preferred, or equivalent practical experience.
• Proficiency with common office software (e.g., spreadsheets, email, reporting tools) and comfort learning new systems is advantageous.
• Ability to work a flexible schedule, be present on-site in Mumbai as required, and maintain high standards of integrity, safety, and professionalism.