Manager 1, GSF CO, ROW Apex

Description

GSF Central Operations (GSF-CO), part of the Network Operations Center (NOC), acts as the Command-and-Control center for the GSF operations in IN, SG and MENA. Team supports multiple lines of businesses such as (a) Amazon Fresh i. Ultra-Fast Fresh (UFF) & ii. Hybrid 3P; (b) Sub-Same Day (SSD) across last mile, first mile, distribution centers, Supply Chain and (c) Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon.in. In Addition, GSF CO manages delivery operations of More Super and Hyper Market (MSM) located in T10+ cities, remotely, where the scope includes order assignment, exception monitoring, COD reconciliation and BTO Scans. Apart from IN, GSF CO also supports Fresh, SSD & Quick Commerce (QC) operations in AE & SG geographies.

As a Manager I, GSF CO, This Role Will

• Manage operations across 250+ 3P stores centrally
• Partner with business teams to make sure all network goals are trending above goal
• Learn end to end fresh tools and act as SME to ops network
• Coordinate with internal teams to drive internal defect reduction work streams across wider organization
• Manage a team of 15+ employees and their overall growth
• Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.
• Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.
• Competently represent your team's processes and goals to customers and other teams (technical and non-technical).
• Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.
• Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment
• Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
• Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
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Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
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Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
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Company - ASSPL - Telangana

Job ID: A2904511