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Responsibilities
Deliver learner experience at Transform and Solidify stages in the Genome BITS (Because, Immerse, Transform, and Solidify) journey.
Proactive planning and scheduling for Transform and Solidify across skills and proficiencies.
Administrative set up of Guru Connects, Large Scale Guru Connects, Guru Forum, and Solidify readiness.
Moderate Transform sessions actively engage with learners and Master Gurus/ Gurus.
Manage learner engagement - proactive nudging of learners to join and participate in Transform sessions.
Manage Master Gurus and Gurus experience for assigned skills and proficiencies.
Curate Solidify tasks from Master Gurus and Gurus, and work with Knowledge Managers to create tasks as per guidelines.
Manage Solidify operations on the Solidify Platform - task creation and upload, tracking learner peer reviews proxy reviews, and timely reporting.
Leverage data and insights to enable wave completion for assigned skills and proficiencies.
Leverage data and insights to track the health of assigned skills and proficiencies (planned vs. scheduled scheduled vs. conducted vs. cancelled attended vs. no shows etc.)
Adherence to standard operating process (SOPs) and process audits.
Meet operation metrics, SLA, targets and KPIs (e.g. adoption, access, ratings, feedback etc.)
Qualifications we seek in you!
Minimum Qualifications
Graduates
Knowledge about Learning Industry
Knowledge of PowerBI and DevOps
Collaboration tools like Zoom, Teams, etc.
Agile (Beginner/ Intermediate) preferred
Preferred Qualifications/ Skills
Learning agility - be willing to learn new skills and adapt to an innovative platform
Analytical mindset
Excellent written, verbal communication and presentation skills - English
Strong problem-solving skills to work effectively in a team environment
Internal / external stakeholder management
Reporting and escalation handling
Outstanding collaboration and interpersonal skills
Self-learning and development
Excellent MS office skills - Intermediate Excel skills (v-lookup, h-lookup, pivot, macro-creation), mail merge, dashboard creation and presentation skills, etc.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job ID: 135929097