Management trainee Invoice to cash

Inviting applications for the role of Management Trainee, Invoice to Cash

Job Summary:

The Invoice to Cash Specialist will be responsible for executing and optimizing end-to-end I2C processes including credit management, billing, collections, cash application, and dispute resolution. This role ensures timely and accurate processing of customer transactions, supports revenue assurance, and collaborates with cross-functional teams to resolve issues and improve process efficiency.

Key Responsibilities:

1. Credit Management

• Review new account forms and supporting documents.

• Coordinate with third-party agencies, insurers, and legal for account closures.

• Manage governance for annual account preparation.

• Handle bank guarantees, letters of credit, and bills of exchange.

• Communicate final credit scores and obtain DOA approvals.

• Set up and update customer credit conditions.

• Monitor overdue accounts and recommend credit term changes.

• Block/unblock customer accounts and monitor credit holds.

• Design and review credit policies.

• Track and report credit management metrics.

2. Billing (Invoicing)

• Create and dispatch manual invoices, debit/credit notes.

• Seek approvals for credit notes and corrections.

• Monitor automated billing systems and resolve exceptions.

• Liaise with collections, sales, and order entry teams for error resolution.

• Design and review billing policies.

• Track billing performance metrics.

3. Collections

• Generate and dispatch account statements and collection notices.

• Prioritize collections based on risk and aging.

• Initiate refund and direct debit requests.

• Coordinate with factoring agencies and legal teams.

• Research and resolve aged debts.

• Forecast cash using AR aging and tools (e.g., SAP High Radius).

• Maintain collections history and track payment promises.

• Engage stakeholders and sales for resolution.

• Propose write-offs and manage strategic customer payments.

• Review collections efficiency metrics.

4. Cash Application

• Coordinate with banks and internal teams for cash inflow.

• Report and monitor daily cash inflows.

• Deposit and scan cheques and documents.

• Post and allocate payments, perform reconciliations.

• Handle write-offs and manual postings.

• Conduct quality checks and report metrics.

5. Deductions and Disputes

• Identify and request backup documentation.

• Research and code deductions.

• Coordinate credit generation and match-offs.

• Request repayments for invalid deductions.

• Approve write-offs and exceptions.

• Collaborate with collections and customers for resolution.

• Apply repayment credits to deductions.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in finance, Accounting, or related field.

• Relevant of experience in Order to Cash or similar finance operations.

• Strong understanding of ERP systems (SAP, Oracle).

• Experience in shared services or BPO environments preferred.

• Excellent analytical, communication, and stakeholder management skills.

Preferred Qualifications/ Skills

• Excellent verbal and written communication skills.

• Quick learner and self-starter, capable of working independently or collaboratively.

• Detail oriented and the ability to maintain a high level of accuracy.

• Demonstrated ability to analyse information, think critically, and solve problems.