Job Summary
Join as a Management Trainee in the Air & Ocean Freight Operations team to gain hands-on experience in freight forwarding, develop skills in shipment coordination and customer service, and prepare for a leadership role in logistics operations.
Responsibilities
- Gain practical experience managing end-to-end air and sea freight operations to support shipment flow
- Coordinate import, export, and drop shipments to ensure accurate processing and timely delivery
- Communicate effectively with customers, overseas agents, carriers, NVOCCs, and co-loaders to facilitate smooth operations
- Arrange shipment bookings, customs clearance, and delivery schedules to meet customer requirements
- Monitor shipment status and provide timely updates to customers to maintain transparency
- Liaise with transportation and local handling service providers to ensure efficient shipment movement
- Process import/export permits and customs documentation to comply with regulatory requirements
- Manage shipments using EDI systems to streamline operational workflows
- Prepare shipment documentation, operational reports, and invoices accurately for internal and external use
- Support customers with ad hoc requests such as goods inspection to enhance service quality
- Assist in problem resolution, service recovery, and insurance claims handling to maintain customer satisfaction
- Supervise and support the Customer Service Operations team to ensure effective service delivery
Qualifications
- Diploma / O level
- Experience working in a Freight Forwarder environment
- Proficiency in Microsoft Office
- Positive attitude and willingness to learn
Other Information
- Work location: Ubi, Oxley Bizhub
- Salary range: $3000 - $4000
- AWS / VB
