Management Trainee, Collections

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of MT, Collections

We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes.

Responsibilities

In this role, you will be responsible for all the activities related to Order to Cash domain.

• Contact customers via calls and emails. Send out invoices and request payment.

• Resolve customer complaints, disputes, deductions, and research account discrepancies.

• Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies

• If debtor will not pay or is being non-cooperative, escalate, involve, and communicate with all stakeholders.

• Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required.

• Monitor customer account details for non-payments, delayed payments, and other irregularities

• Maintain call logs and expected payment dates. Document collections notes in Billing System

• Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders.

• Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications participate in presentations of account receivables information.

• Collaborates & negotiates with multiple stakeholders to resolve issues

Qualifications

Minimum qualifications

• B. Com Graduation

• Relevant work experience

Preferred qualifications

• Good Communication Skills

• Ability to learn ERP systems

• Good analytical and problem-solving skills

• Excellent MS Office skills including MS Excel

• Good conceptual knowledge and experience in tax activities preferred

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.