Job Title: Program Management Associate (PMA)
Location: NIAT Campuses (On-site)
Department: Academic Operations
Reporting To: Program Manager
Role Overview
The Program Management Associate (PMA) plays a pivotal role within NIAT's academic operations ecosystem, functioning as a hybrid contributor across execution and program management support. This role is designed for individuals who can effectively manage day-to-day operations while demonstrating the ability to think strategically and contribute to continuous program improvement.
As a PMA, you will ensure seamless academic delivery, enhance student experience, and collaborate cross-functionally to drive operational excellence. This position serves as a strong foundation for career progression into Program Management and leadership roles within NIAT.
Key Responsibilities
1. Academic Operations & Execution
- Develop and manage daily and weekly schedules for classes, labs, and assessments
- Coordinate with academic teams to manage session availability on the Learning Management System (LMS)
- Oversee content deployment across LMS environments (Beta, Gamma, Live), including updates and issue resolution
- Track and maintain student data, including attendance, submissions, and engagement metrics
- Execute communication campaigns using tools such as WebEngage for reminders, nudges, and announcements
- Maintain structured trackers, dashboards, and reports using Google Sheets/Excel
2. Student Support & Campus Coordination
- Act as the primary point of contact for student queries, ensuring timely and professional responses
- Facilitate coordination between students, academic mentors, and internal support teams
- Support execution of academic activities including assessments, workshops, placement drives, and campus events
- Ensure smooth on-ground academic operations and student experience
3. Program Management & Strategic Support
- Collaborate with Program Managers to support planning and execution of academic programs
- Identify operational inefficiencies and recommend process improvements
- Work cross-functionally with academic, product, content, and student success teams to resolve issues
- Support branding initiatives and student engagement activities on campus
- Coordinate with placement and training teams to streamline students transition into the workforce
Required Skills & Qualifications
- Bachelor's degree in any discipline (Business, Commerce, Arts, Science, etc.)
- Proficiency in Google Sheets/Excel (filters, basic formulas, data management)
- Strong comfort with digital tools, dashboards, and LMS platforms
- Excellent verbal and written communication skills
- High attention to detail and strong organizational capabilities
- Demonstrated ownership, accountability, and proactive execution mindset
- Familiarity with AI tools (e.g., ChatGPT) for drafting communication and operational support is an added advantage
Key Competencies
- Problem-solving and analytical thinking
- Stakeholder management and collaboration
- Time management and multitasking
- Adaptability in a fast-paced environment
Career Growth & Opportunities
- Structured progression path to Program Manager roles
- Exposure to large-scale academic program operations
- Opportunity to contribute to strategic initiatives and organizational growth
- Long-term pathway toward leadership roles such as Chief of Staff – Program Operations
Why Join NIAT
At NIAT, you will be part of a fast-growing academic ecosystem focused on innovation, student success, and operational excellence. This role provides a unique blend of execution and strategic exposure, enabling you to build a strong foundation in program management and leadership.
