Search Jobs
Search by job, company or skills
Search by job, company or skills
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Job Description
Location:BengaluruOR Kochi
Experience:18+ years
Industry Preference:Insurance / Financial Services
Employment Type:Full Time
⸻
Role Overview
We are looking for an experienced and strategic Managed Services Leader - AI & Datato lead large-scale managed services engagements for global clients (Preferably Insurance/FS). The role will be responsible for driving end-to-end service delivery across AI, Data Engineering, Analytics, and Data Platforms while ensuring operational excellence, transformation, and AI-led optimization.
The ideal candidate should have strong experience in:
Managing large global managed service engagements
Leading complex and hostile transitions
Insurance domain and regulatory understanding
Driving AI-led productivity and service transformation
Building high-performing global delivery teams
Executive stakeholder management
This role will be based out of either Bengaluruor Kochi.
⸻
Key Responsibilities
Managed Services Leadership
Lead large-scale AI & Data managed services engagements for global insurance clients across multiple geographies.
Own service delivery for Data Engineering, AI/ML platforms, BI & Analytics, Reporting, Data Governance, and Cloud Data Platforms.
Ensure SLA/KPI adherence, operational stability, service quality, customer satisfaction, and continuous improvement.
Establish robust governance models including operational reviews, executive steering committees, and service performance management.
⸻
Transition & Transformation Leadership
Lead complex transition and transformation programs including incumbent takeovers and hostile transitions.
Build and execute structured transition plans covering discovery, KT, reverse KT, stabilization, hypercare, and steady-state operations.
Manage risks associated with poor documentation, SME dependency, fragmented landscapes, and operational instability.
Establish command center governance during critical transitions.
⸻
AI-led Service Optimization
Drive AI-first managed services transformation strategy across operations and support functions.
Implement AI and automation use cases including:
Intelligent ticket routing
Incident prediction and prevention
Auto-remediation
Knowledge assistants / GenAI copilots
Predictive monitoring
Service analytics and insights
Deliver measurable improvements in productivity, MTTR, automation %, SLA performance, and cost optimization.
⸻
Insurance Domain Leadership
Partner with insurance clients across:
Policy Administration
Claims
Underwriting
Distribution
Finance & Regulatory Reporting
Data & Analytics Platforms
Ensure alignment with insurance regulatory and compliance requirements including data privacy, auditability, and governance.
Bring understanding of platforms such as Guidewire, Duck Creek, Majesco, Salesforce, or equivalent ecosystems.
⸻
Client & Commercial Management
Build strong CXO-level client relationships and act as a trusted advisor.
Support managed services growth through solutioning, transformation roadmaps, and value realization discussions.
Drive financial performance including revenue growth, margin improvement, productivity, and utilization optimization.
Lead executive-level escalations and service recovery initiatives.
⸻
Leadership & Talent Development
Lead and mentor large global delivery teams across India and international locations.
Build a high-performance culture focused on accountability, innovation, customer centricity, and continuous learning.
Drive capability development in AI, Data Engineering, Cloud, and Insurance domain areas.
⸻
Required Qualifications & Experience
18+ years of experience in IT services / managed services delivery.
8+ years leading large-scale managed services engagements.
Proven experience managing AI & Data managed services portfolios.
Strong experience in insurance domain engagements.
Demonstrated success in leading large and complex transitions, including hostile transitions.
Experience delivering AI-led operational optimization and automation initiatives.
Strong understanding of Data Engineering, Cloud Data Platforms, AI/ML Ops, Analytics, and enterprise data ecosystems.
Experience managing global delivery teams and multi-vendor ecosystems.
Strong executive communication and stakeholder management skills.
⸻
Preferred Skills
Experience with cloud platforms such as Azure, Databricks
Exposure to GenAI operationalization and AI governance.
Understanding of ITIL / SRE / DevSecOps practices.
Experience in large transformation or outsourcing deals.
Knowledge of insurance regulations and compliance frameworks.
⸻
Success Metrics
SLA and KPI performance
Client satisfaction (CSAT)
Transition stabilization timelines
AI-driven productivity improvements
Automation and cost optimization outcomes
Revenue and margin performance
Employee engagement and retention
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Ernst & Young Global Limited, doing business as EY, is a multinational professional services network with headquarters in London, England.EY is one of the largest professional services networks in the world. Along with Deloitte, KPMG and PricewaterhouseCoopers, it is considered one of the Big Four accounting firms. It primarily provides assurance (which includes financial audit), tax, consulting and advisory services to its clients. Like many of the larger accounting firms in recent years, EY has expanded into markets adjacent to accounting, including strategy, operations, HR, technology, and financial services consulting
Job ID: 147212573
We don’t charge any money for job offers
