Manage Service Specialist Radio Expert

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge.

You have:

• Bachelors degree in engineering with good communication skills (both verbal and written).
• Technology Savvy - GSM / WCDMA / LTE / 5G Architecture.
• Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end.
• Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) - 3G/4G/5G.

It would be nice if you also had:

• Aptitude to learn & develop new skills in complex technologies and drive innovation.
• Certifications like CCNA / ITIL etc.
• Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage.
• Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei).
• Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G).
• Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution.
• Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA).
• Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines.
• Conduct Outage/Alarm Analysis and drive Problem management.
• Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions.
• Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.