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Manage Engine Engineer

3-5 Years

This job is no longer accepting applications

Job Description

  • Installation and configuration of Manage Engine Products like Endpoint Central, Service Desk,
  • OP Manage and others
  • Presales presentations, demo and POC of ManageEngine tools at customer site or through MS Teams
  • Troubleshoot and Resolve support issues at customer site, raise support tickets with ManageEngine and get them resolved.
  • Training and supporting other team members on Manage Engine.
  • Preparation of presales documentation and also of Prerequisites required at customer site for installation
  • Quarterly Audit of Manage Engine products installed at customer site and share the
  • shortcomings and improvements to be made.
  • Ensuring support SLA s are being met.
  • Logging and closing tickets on an online ticketing system.
  • Preparation of sign off documentation and improvement checklist.

Skill Requirements:

Good communication skills.

Mandatory Requirements:

  • 3 Years experience in the Implementation of Manage Engine or managing.
  • Should have own conveyance.

Education and/or Work Experience Requirements:

  • You must be able to work under pressure and meet deadlines, while maintaining a positive attitude and
  • providing exemplary customer service.
  • Ability to work independently and carry out assignments to completion within the instructions parameters.

More Info

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About Company

At OnActive, we are dedicated to empowering businesses to achieve operational excellence. We are a leading business solutions provider, offering a comprehensive suite of services designed to streamline processes, enhance communication, and drive growth. Our expertise spans critical business functions, ensuring that our clients in India and beyond receive tailored solutions that deliver measurable results. Services: 1. EPBX in Healthcare: Providing advanced EPBX and cloud telephony solutions specifically designed for the healthcare sector. Our systems enhance patient communication, streamline appointment scheduling, and ensure seamless connectivity for hospitals, clinics, and diagnostic centers. 2. TeleCRM: We enable businesses to manage leads effectively, automate calling processes, and gain valuable insights through comprehensive analytics and reporting, ultimately driving sales productivity. 3. Product Development - Our expert team develops HRMS - from recruitment and onboarding to payroll management and performance tracking, our HRMS solutions are designed to improve efficiency and employee engagement. 4. Recruitments and Consultants: ur dedicated recruitment and consulting services connect you with top-tier professionals across various industries. We offer end-to-end talent acquisition, manpower solutions, and strategic HR consulting to build high-performing teams. 5. Digital Marketing: Amplify your online presence and generate qualified leads with our data-driven digital marketing strategies. We offer a full spectrum of services, including Search Engine Optimization (SEO), Social Media Marketing (SMM), Pay-Per-Click (PPC) advertising, and content marketing, to help you achieve your business objectives. Why Choose OnActive 1. Integrated Solutions 2. Industry Expertise 3. Client-Centric Approach

Job ID: 122344719

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