Company Description
HRH Next Services Limited, a Public Limited Company, has been at the forefront of South India's business landscape for eight decades. As a leading contact centre, HRH Next Services provides an array of services including inbound and outbound calls, omnichannel customer engagement, predictive analytics, and speech analytics. With a dedicated workforce of over 1,800 individuals across Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad, we leverage the latest technology and best practices to optimize operations, enhance customer experience, and drive growth through cost-effective business processes. Our premium vernacular services ensure exceptional personalized multilingual customer experiences, helping us build strong connections with clients and customers.
Role Description
This is a full-time on-site role for a Malayalam Voice Process Expert, located in Coimbatore. The Malayalam Voice Process Expert will handle day-to-day tasks including managing inbound and outbound calls, providing exceptional customer service, and ensuring efficient process optimization. This role involves addressing customer inquiries, resolving issues, and maintaining accurate records of customer interactions. The expert will also be responsible for meeting performance metrics and contributing to the team's success.
Qualifications
- Strong Communication skills in Malayalam and English
- Excellent Analytical Skills, Business Process knowledge
- Experience with Process Optimization
- Basic knowledge of Finance
- Ability to work onsite in Coimbatore
- Any Degree/12th/10th also apply for this role
