Major Incident Manager

About the role :

Hands on Skill on Infrastructure Management, Driven MIM calls ,Real time hands on experience Major Incident Management, problem management, change management, release management, stakeholder management, Servicenow.

Work location : Pune

Shift -24/7

Hybrid

Please apply if your able to join within 15 days .

12+ years relevant in MIM.

Good understanding of Patching Activities

Service Request Management

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Exceptionally strong analytical and problem-solving skills

2. A technical background or the capacity to understand complex technical issues is required

3. Strong written and verbal communication skills

4. Ability to understand the work environment and completing priorities in conjunction with developing/meeting goals

5. Ability to see the big picture and prioritize accordingly

6. Advanced analytical and problem solving skills to evaluate business problems and apply technical system application knowledge to identify appropriate solutions

7. Excellent interpersonal skills, effective team player

8. Ability to write non-technical and technical Root Cause Analysis documents

9. Excellent customer service skills

10. Excellent decision making skills

11. Excellent ability to communicate effectively both orally and in writing

12. Excellent ability to prioritize work load, consistently meet deadlines, Service Level Agreements and Operational Level Agreements

13. Strong organizational, with attention to detail skills

14. Knowledge of ITIL Foundation

15. Working knowledge of Microsoft Operating Systems (Windows, XP)

16. Working knowledge of Software Development Life Cycle

17. Ability to work independently and as part of a team

18. Ability to work in fast-paced environment