Major Incident Manager

Role: Major Incident Manager

Exp- 5 to 10 Years

Location: Chennai

Apply only if you are available for walkin interviews on 5th Sept at Chennai location.

Job Summary:

1. Minimum 5 years of experience in Major Incident Management.

2. ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.

3. Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow).

4. Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

5. Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Minimum 2 mandate details are mandate with two or 3 liners

• Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
• Competence in producing detailed post-incident reviews with actionable recommendations.
• Strong analytical skills to identify trends with common themes and prevent recurring incidents.
• Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.