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Escalation point, responsible for call and notification management and first point of contact for service restoration
To work in 24/7 operations and project support Major Incident Management activities.
Adhere to the Responsibilities detailed in the Incident Process
Investigate and diagnose Major Incident to restore failed Application or Service as quickly as possible.
Document troubleshooting steps and service restoration details for accurate timeline. (Sequence of Event)
Providing periodic major incident metrics reports as management Notification to top management during the bridge call with periodic intervals.
Forming collaborative action plans with specific actions, roles, deadlines, and ensuring these are completed. (Action Plans in place)
Driving the Bridge call with end-to-end responsibilities till closure.
Following the proper escalation matrix during and after the bridge calls.
Accountable for the Major Incident Management process and maintains and improves the process as necessary to achieve the objectives of the business.
Added advantage on having Knowledge in Service Now & MS List.
Hucon Solutions (India) Pvt. Ltd. is a consulting company. Hucon offers innovative and effective solutions for clients around the world.Hucon culture is unique because we designed it that way.Our consultants are the best recruitment professionals in the industry, employed for their passion, drive and ability to do the job, that’s why we don’t set sales targets! Our consultants love the business they’re in and thrive on being successful having strong, honest and open relationships with their clients, and candidates is the most important thing to them. Hucon Solutions was launched in April 2008, with an aim to grow into a one stop shop for all HR requirements for clients in India. It has helped generate career opportunities for more than 2500 individuals in India. Hucon means (Hu-Human Con-Consulting). Hucon Solutions promises to deliver professional and quality services to its stake holders. Hucon is present in 3 locations in Hyderabad. Our Forte is Recruitment of IT, ITeS, Engineering, Finance, HR, Manufacturing, Agri, Pharma, Admin, Sales & Marketing professionals. Recruitment also includes screening, conducting technical interviews, and aptitude tests if necessary. Our endeavor is to partner with you in hiring the best Talent. Our team consists of people from a variety of backgrounds who have held key recruitment roles in major companies. Our success is based on the depth and breadth of experience our team has, in every industry & our understanding of the local markets.
Job ID: 138267617
