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Major Incident Manager

Capgemini
6-12 Years
Bengaluru, India
Early Applicant
  • Posted a day ago
  • Be among the first 10 applicants

Job Description

Your Role

  • Lead and manage the end-to-end lifecycle of Major Incidents (P1/P2) within a global enterprise environment.
  • Act as the Incident Commander during critical service disruptions, driving incident bridge calls, coordinating cross-functional technical teams, and ensuring rapid service restoration.
  • Assess business impact, prioritize incidents, and execute escalation procedures in alignment with ITIL best practices.
  • Facilitate incident response activities across infrastructure, network, application, cloud, security, and vendor teams.
  • Provide timely updates and executive communications, translating technical issues into business-focused impact statements.
  • Lead Post Incident Reviews (PIRs), Root Cause Analysis (RCA), and Problem Management activities to identify corrective and preventive actions that improve operational resilience

Your Profile

  • 6 to 12 years of experience in Major Incident Management, IT Service Management, or Technology Operations within enterprise environments.
  • Strong experience managing P1/P2 incidents, crisis situations, and business-critical service outages.
  • Hands-on expertise in leading major incident bridge calls, stakeholder communication, escalation management, and service restoration activities.
  • Good understanding of ITIL Incident Management, Problem Management, Change Management, and Operational Governance processes.
  • Experience with ServiceNow Incident and Problem Management modules, reporting, dashboards, and SLA tracking.
  • Proven experience conducting Root Cause Analysis (RCA), Post Incident Reviews (PIR), trend analysis, and driving corrective action plans.

What You Will Love Working At Capgemini

  • Lead critical incident response activities that directly impact business continuity and customer experience.
  • Work with global technology teams across infrastructure, cloud, security, applications, and operations.
  • Expand your expertise in Major Incident Management, Problem Management, ServiceNow, ITIL practices, and operational governance.
  • Gain exposure to complex enterprise environments, cloud technologies, and mission-critical systems supporting global clients.
  • Build a rewarding career with clear growth opportunities in Service Management, Technology Operations Leadership, and Enterprise Governance roles.
  • Be part of a diverse, inclusive, and collaborative workplace that encourages innovation, learning, and professional development.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Service Management
Employment Type:
Full time

About Company

Job ID: 152701539

Last Updated: 22-08-2026 05:16:52 PM
Homejobs in Bengaluru / BangaloreMajor Incident Manager

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