Major Incident Manager

Company Description

AMK Technology Sdn Bhd is a Malaysia-based company known for delivering innovative solutions and services across various industries. With a focus on leveraging technology to address evolving business needs, AMK Technology provides specialized expertise to its clients. The company emphasizes a collaborative work environment and values-driven approach, making it a trusted partner for businesses worldwide.

Role Description

This is a contract-based, on-site role located in Chennai for a Major Incident Manager. The primary responsibility of the Major Incident Manager is to manage critical incidents to minimize service disruptions and restore service availability promptly. Responsibilities include coordinating with cross-functional teams, performing root cause analysis, adhering to IT service management best practices, and ensuring effective communication with stakeholders.

Qualifications

• Expertise in Major Incident Management and Problem Management.
• Familiarity with Incident Management and IT Service Management processes.
• Experience in providing Technical Support in complex environments.
• Strong leadership and conflict resolution skills with a focus on delivering positive outcomes during high-pressure situations.
• Excellent communication skills to ensure clear and timely updates to stakeholders.
• Relevant certifications such as ITIL or similar are an added advantage.
• Ability to work effectively in an on-site team environment.
• Experience: 6 to 8 yrs