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Tole- Major Incident Management
Job Description
Accountable for the efficient and effective execution of the Major Incident Management process
Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high priority incidents
Participates and leads in Major Incident events as required
Communicates and collaborates with business partners and IT Staff as per the prescribed frequency
Prepare business and technical communications and publish them in the event of major incident.
Follow vendor management/relations/escalations to engage them in the event of major incident.
Knowledge on incident SLA/KPI reporting, metrics and analysis.
Implements improvements and strategies to support the objectives of the Major Incident Process
Ensures that the Major Incident Management process is documented and updated.
Provides governance, functional goal definitions, and critical success factors for the Major Incident Management process focusing on Continual Service Improvement (CSI)
A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Job ID: 106328355
