The Major Incident Manager is responsible for leading, coordinating, and driving the resolution of highimpact incidents across the organization.
This role ensures timely restoration of services, effective communication with stakeholders, and continuous improvement of the incident management process.
The position requires strong leadership, analytical thinking, and deep knowledge of incident and problem management frameworks.
Your Profile
4 to 12 years of experience in incident management or related IT operations roles, with focus on handling major incidents.
Deep understanding of ITIL frameworks and incident/problem management methodologies.
Strong leadership, communication, and stakeholder management skills.
Excellent analytical and problemsolving capabilities.
Experience with ITSM tools (e.g., ServiceNow) preferred.
What Will You Love Working At Capgemini
Handling highimpact incidents across diverse, large-scale environments
Collaborating with global teams across time zones
Working with modern, enterprisegrade technology stacks
Experiencing a culture that supports open communication and partnership
