Mainframe Batch Support Analyst

Responsibilities :

Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.

Monitor, analyze, and resolve batch job failures and performance issues.

Execute and support data refresh and environment maintenance activities.

Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.

Support CICS and DB2 applications and associated batch processes.

Perform root cause analysis and implement corrective actions for recurring issues.

Monitor workload automation and scheduling activities using ESP.

Support software migration and deployment activities using ChangeMan.

Generate and analyze KPI and operational reporting metrics.

Create and maintain technical documentation, operational procedures, and knowledge articles.

Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.

Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.

Additional Responsibilities:

Experience with COBOL, JCL, Assembler, EasyTrieve.

Experience utilizing ESP workload automation and scheduling tools.

Familiarity with data refresh procedures within testing and non-production environments.

Experience creating KPI dashboards, metrics, and operational reporting.

Knowledge of incident, problem, and change management processes.

Experience supporting large-scale enterprise mainframe environments.

Exposure to automation and process improvement initiatives.

Technical and Professional Requirements:

Experience supporting IBM z/OS mainframe environments.

Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.

Experience troubleshooting batch processing and job scheduling issues.

Strong analytical and problem-solving skills.

Ability to work effectively in a fast-paced operational support environment.

Excellent verbal and written communication skills.