Maconomy Support Analyst

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 3–4 years of experience in a Support Analyst or similar role.
• Proven experience in ERP system support, particularly Maconomy.
• Comprehensive knowledge of Maconomy Financials modules, including:
• Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking.
• Hands-on experience with ticketing and incident tracking systems (e.g., ServiceNow, Jira).
• Familiarity with ITIL best practices and frameworks.

Preferred Technical and Professional Experience

• ITIL Foundation Certification or equivalent.
• Training or certification in Maconomy Financials is an added advantage.
• Skilled in creating clear, user-friendly documentation and reports.
• Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders.
• Strong analytical skills to identify root causes and implement effective solutions.
• Ability to balance multiple priorities while maintaining a focus on quality and deadlines.