Machine Learning Data Ops, Manager I, MLD Ops, GO-AI

Amazon Music

India

4-6 Years

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Posted 4 hours ago
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Job Description

Description

Want to join the Earth's most customer centric company Are you someone who like to design the right workforce strategy to meet long-term process targets Do you like to develop the talent to create a high performing team If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.
Manager I / Front line manager is accountable for the overall direction and operations of our site a team of 20-25 employees, creating a culture of customer obsession, high performance and high-quality throughput.

Key job responsibilities
. Should be a Graduate or equivalent
. Minimum 4 years of experience out of which 18 Months should be as team leader / team manager
. Proven leadership abilities with a track record of successfully managing and motivating teams.
. Excellent / V Good verbal and written communication skills in English
. Very good Presentation, Feedback & Coaching skills
. Ability to observe, analyze and identify process improvement opportunities
. Highly energetic & enthusiastic
. Should be able to lead by examples
. Hands on experience on MS-Office, preferably on MS-Excel and Power Point
. Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
. Basic data handling and Data interpretation skills
. Should be comfortable with 24x7 rotational shifts
. Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
. Communicating with Internal customers (ACES, Training, Quality etc.) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.

A day in the life
. Lead, motivate and manage a team of 20 - 25 Employees.
. Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
. Ensuring process deliverables per SLA, team and workflow management
. Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
. Ensuring all processes are conducted in compliance with company policies and guidelines
. Generating reports of team performance
. Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed
. Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically
. Promote a culture of continuous learning and development within the team
. Prepare metrics, SOPs and create processes
. Analyze data to identify trends, bottlenecks and areas of improvement
. Work with the operations management team to develop and implement process improvements

About the team
Amazon Robotics develops state-of-the art robotics for Amazon's Fulfillment Centers. Come build the future of human-technology interaction with us. We are combining computer vision, mobile robots, advanced end-of-arm tooling, and a high degree of freedom of movement to solve real-world problems on a huge scale. Our team collaborates with a variety of customers across Amazon worldwide to conceive, develop, prototype, and deploy a wide range of robotic systems. Within Amazon Robotics, Global Operations - Artificial Intelligence (GO-AI) enables Amazon to accelerate and scale our machine learning transformation via human-in-the-loop support.

Basic Qualifications

- . Should be a Graduate or equivalent . Minimum 4 years of experience out of which 18 Months should be as team leader / team manager . Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel & Word at an advanced level

Preferred Qualifications

- Experience in managing critical operational processes, with SLA responsibility
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets
- Experience gathering and analyzing large amounts of data and delivering business improvements.
- Knowledge of lean six sigma tools / Green belt certified.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.