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Mac Engineers L2

Iron Systems, Inc
Bengaluru, India
Fresher
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  • Posted 14 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Support Coverage

  • 13x5 support for macOS services

Key Responsibilities

  • Monitor and manage ServiceNow queues for macOS-related incidents and service requests
  • Provide L2 troubleshooting support for Workplace Operations escalations
  • Package and deploy third-party macOS applications when requested
  • Perform vulnerability reviews and remediation for macOS endpoints
  • Submit and manage AppleCare Enterprise Service Pool requests
  • Ensure compliance with endpoint security and operational standards
  • Collaborate with cross-functional teams to resolve complex macOS issues
  • Support continuous improvement of macOS operational processes

Tools & Platforms

  • ServiceNow
  • Microsoft Teams (Chat / Breakout)
  • Jamf Pro Cloud
  • Jamf Composer
  • Apple Business Manager
  • AppleCare for Enterprise

Deliverables / Work Products

  • Accurate ticket handling and escalation documentation
  • Compliance and vulnerability remediation reports
  • Operational updates and reports as requested by the client

Out of Scope

  • Architecture and design of macOS automation or infrastructure
  • Hardware and software procurement
  • Physical device handling or hands-on support
  • Product license and vendor management
  • Project management responsibilities

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

Iron Systems, Inc

Job ID: 144518401

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Last Updated: 17-03-2026 06:05:21 PM
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Mac Engineers L2

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