Daily Responsibilities:
- Manage L2 incident tickets and service requests within defined SLAs.
- Monitor M365 health dashboards and resolve service availability alerts daily.
- Administer Microsoft Defender policies and investigate security alerts for endpoints.
- Manage user identities, access permissions, and group memberships in Entra.
- Deploy and manage Intune policies for mobile devices and laptops.
- Ensure seamless integration of M365 security logs with SOC.
- Execute license migrations and user data transfers to new subscriptions.
- Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.
- Analyze M365 and Azure logs to troubleshoot complex technical issues.
- Facilitate Windows OS upgrades to Enterprise editions.
- Generate weekly usage reports and security compliance posture for management.
- Provide technical support for M365 Outlook, Teams, and Office applications.
Additional Responsibilities:
- Create and update technical documentation for internal knowledge base systems.
- Conduct user awareness training sessions for new M365 feature adoption.
- Build strong personal relationships with new customers and build rapport with their users
- Assist in the rollout and configuration of Microsoft 365 Copilot.
- Support internal audits by providing evidence of security policy compliance.
- Coordinate with Microsoft OEM support for resolving complex L3 issues.
Technical Capabilities:
- Should have minimum BE/B Tech/MCA Degree
- With minimum 03 years of relevant experience in M365 solution &Valid Certification in M365 Components or MCSA.
- Should have good communication skills.
