Job Description

Microsoft 365 Copilot Support Engineer (L2)

Experience: 3–5 Years

Location: Bangalore/Hyderabad/Chennai

Job Summary:

We are seeking a skilled Microsoft 365 Copilot Support Engineer (L2) to provide operational support, administration, troubleshooting, and adoption enablement for Microsoft 365 Copilot and related Microsoft cloud services. The ideal candidate should have hands-on experience supporting Microsoft 365 applications, Microsoft Copilot, Power Platform, and AI-driven productivity solutions.

The role involves handling escalated incidents, managing service requests, enabling Copilot deployments across multiple environments, and ensuring adherence to SLA, governance, and security standards.

Mandatory Skills:

Microsoft Copilot for Microsoft 365
Microsoft Copilot Studio
Power Automate
Power Platform Administration
Microsoft Teams Administration
SharePoint Online Administration
OneDrive for Business Support
Incident Management
Problem Management
Change Management
Root Cause Analysis (RCA)
Troubleshooting and Customer Support
Microsoft 365 Administration

Preferred Skills

Power Apps
Power Virtual Agents
Azure Active Directory (Microsoft Entra ID)
Exchange Online
Microsoft Graph API
AI-enabled Microsoft Solutions
Automation and Workflow Design
ServiceNow or ITSM Tools
Knowledge of Microsoft Security & Compliance Center

Required Experience

3–5 years of experience supporting Microsoft 365 environments.
Hands-on experience with Microsoft Copilot for Microsoft 365 administration and support.
Experience with Copilot Studio, Power Automate, and Power Platform.
Experience in customer-facing support and troubleshooting environments.
Exposure to enterprise ITSM processes including Incident, Problem, and Change Management.
Experience supporting AI-enabled productivity and automation solutions is highly preferred.

Educational Qualification