M365 and Exchange Engineer IV

Position Description: M365 and Exchange Engineer IV

Job Summary

The P4 Microsoft 365 and Email Engineer serves as the technical lead for the M365 and email engineering team. This role requires deep expertise in Microsoft 365 services, including Exchange Online and on-premises Exchange environments, as well as advanced knowledge of email systems and related technologies. The individual will provide strategic technical guidance, lead complex initiatives, and deliver daily coaching and support to junior engineers. This position is critical for ensuring the stability, scalability, and security of enterprise messaging and collaboration platforms.

Responsibilities

• Act as the de facto technical lead for the M365 and email engineering team.
• Define and drive technical strategy for Microsoft 365 and email platforms, ensuring alignment with organizational goals.
• Provide expert-level support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and related components.
• Manage and maintain on-premises Exchange environments, including hybrid configurations.
• Lead complex troubleshooting and root cause analysis for messaging and collaboration issues.
• Mentor and coach junior engineers, fostering technical growth and best practices.
• Collaborate with cross-functional teams to design and implement secure, scalable solutions.
• Stay current with emerging technologies and recommend improvements to enhance system performance and reliability.
• Demonstrate leadership competencies by influencing technical decisions, fostering collaboration, and driving accountability across the team.
  
  

Additional Requirements

• Typically requires 7+ years of professional experience, and expert level proficiency with tools, systems, and procedures required to accomplish the job.
• Bachelor's degree, applicable certification or equivalent experience.
• Experience leading technical teams and providing mentorship and guidance.
• Extensive skills and experience with Microsoft 365 administration and engineering, including Exchange Online and hybrid deployments.
• Advanced skills troubleshooting and resolving complex mail flow and 3rd party app integrations.
• Proven ability to design and implement technical strategies for enterprise messaging systems.
• Proficient with PowerShell and MS Graph scripting, automation, and configuration management.
• Expert level knowledge of security best practices for email and collaboration platforms.
• Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.)
• Experience administering Microsoft Intune a plus but not required
• Travel: None
• Work Schedule: IST overlap with PST hours (M-F, 12:30-9:30pm IST) plus rotating 24x7 on-call
  
  

Career Band: Professional

Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise.

Criteria & Management Requirements

• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.
• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.
• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.
• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.
• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.
• Impact: Impact is typically limited to the department.
• Leadership: No supervisory responsibilities.
  
  

Work Environment: Typical Office

Other Work Environment Requirements: 

Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.

Other Physical Requirements: 

Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.