Luxury Store Manager

Luxury Store Manager

Location:Gurgaon

Full-Time | In-Store Role

Salary: 5-6LPA

6-Day Work Week(weekends mandatory, with a weekday off)

Experience:3-5 years in jewellery retail (1-2 years in a supervisory role)

About ORNAZ

ORNAZ is one of India's leading D2C luxury jewellery brands, specializing in natural diamond engagement rings, solitaires, and contemporary fine jewellery. We combine exceptional craftsmanship with personalized consultation to create a modern luxury buying experience for customers across India.

About the Role

We're looking for a polished, confident, and results-driven Assistant Store Manager to support the running of our Gurgaon showroom. Working closely with the Store Manager, you'll help lead the team, deliver an exceptional client experience, and keep the showroom performing at a luxury standard.

This role is ideal for professionals from jewellery brands, diamond retailers, bridal jewellery stores, or luxury boutiques who are ready to step up in leadership.

Key Responsibilities

• Support day-to-day showroom operations, including opening and closing procedures, cash handling, and daily reporting
• Help lead, train, and motivate the sales team to achieve monthly and annual targets
• Deliver a premium, personalized experience to every customer, from welcome to after-sales care
• Assist in closing high-value sales, including engagement rings, solitaires, and bridal jewellery
• Handle customer queries, negotiations, and escalations with professionalism
• Ensure accurate stock control through regular inventory audits, tagging, and security protocols
• Maintain showroom presentation and visual merchandising as per brand standards
• Build long-term client relationships that drive repeat purchases and referrals
• Track sales performance and share regular reports with management
• Coordinate with internal teams for smooth order processing and customer satisfaction
• Ensure compliance with company policies, billing accuracy, hallmarking norms, and store safety
• Step in to manage the showroom in the Store Manager's absence

What We're Looking For

• 3-5 years of jewellery retail experience, with at least 1-2 years in a supervisory role
• Strong knowledge of natural diamonds, gold, solitaires, and fine jewellery, including pricing and hallmarking
• Excellent communication, presentation, and interpersonal skills
• Well-groomed, polished, and professional presence
• Proven ability to guide a team and consistently meet sales targets
• Working knowledge of billing/POS systems and inventory management
• High integrity and accountability, as the role involves high-value inventory
• Genuine passion for luxury products and exceptional customer experiences

Why Join ORNAZ

• Be part of one of India's fastest-growing luxury jewellery brands
• Work in a showroom selling high-value natural diamond jewellery and engagement rings
• Clear growth path to Store Manager for strong performers
• Exposure to luxury retail, diamond consultations, and personalized client interactions
• A dynamic, ambitious, and customer-centric work culture

To apply, share your resume at [Confidential Information]