Luxury Sales: Closing & Guest Relationship Manager

Company Description

FitEduCoach is India's leading talent ecosystem partner for fitness, wellness, sports, and hospitality brands — connecting skilled professionals with opportunities across India and the Middle East while supporting career building through ethically driven talent development. We blend rigorous practitioner curation, operational training, and bespoke brand partnerships to elevate service standards and scale premium wellness experiences.

FitEduCoach is proud to partner with Awas Country Club by SunNSand Hotels (64 years of hospitality excellence) to support Mumbai's first longevity-integrated wellness oasis within the Alibaug estate by powering talent acquisition, practitioner curation, and operational training.

Founder Spotlight

Led by Industry Expertise

Shraddha Sheth, Founder & CEO

Clinical nutritionist, healthcare and wellness strategist with 25+ years leading innovation in India's fitness education sector. Shraddha combines online and offline learning with personalized mentorship, and has supported sustainable careers for 10,000+ professionals through FitEduCoach's programs

Job Description: Relationship & Closing Manager

Brand: Awas Country Club by Sun-N-Sand Hotels with 64 years of Hospitality

Location: Hybrid – Mumbai (Kemps corner – South Mumbai) with regular weekend travel to Alibaug

Reporting To: Sales Director – Pre-Sales & Resident Experience (Shraddha Sheth, founder)

External Title:We are looking for a polished Private Client Advisor to represent a new luxury residency and club experience for UHNW families in Mumbai and Alibaug.

Internal Title: Senior Sales Consultant / Residency advisor / Client Advisor

I. Position Overview

Awas Country Club is Sun-n-Sand's newest expression of hospitality, created for those who seek more than a place to stay — those who long for stillness, beauty, longevity, and a deeper sense of belonging in a true home away from home. Set within a mature mango orchard in Alibaug, it offers a rare sanctuary where privacy, refinement, nature, well-being, and an elite community come together in quiet harmony. We are launching Mumbai's first longevity-integrated wellness oasis featuring a unique Villa Residency Model & Club AccessModel.

We are seeking an exceptional, highly polished Relationship & Closing Manager. In this role, you will act as a peer-level private advisor to Mumbai's ultra-high-net-worth (UHNW) families, corporate leaders, and industry tastemakers. Your primary responsibility is to nurture our promoter-led referral pipeline, guide prospects through a sensory, on-site customer journey, and close high-value residency and club access agreements.

II. Key Responsibilities

1. Promoter & Alliance Management (The Pipeline)

• Nurture Referral Loops: Serve as the primary custodian of our existing promoter network (current members, luxury brand partners, and elite social advocates).
• B2B Strategic Alliances: Build and manage relationships with premium corporate networks, luxury concierge services, family offices, and elite sports academies to secure a steady flow of high-value introductions.
• Warm Handoff Execution: Execute a strict 24-hour response protocol on all promoter referrals, initiating contact with high-touch, bespoke communication.

2. Experiential Sales & Journey Curation

• Own the Resident Journey: Personally guide prospective residents and club access seekers through their end-to-end journey from Mumbai to Alibaug (handling logistics, private speedboat transit, and arrival rituals).
• Host On-Site Open Houses: Orchestrate and host intimate, sensory-optimized weekend Open House events at the ACC Alibaug estate, presenting the physical assets, longevity spa, and sports complex.
• Consultative Closing: Lead high-level financial and lifestyle presentations, shifting the buyer's focus from passive property ownership to the practical, frictionless benefits of the Villa Residency and Club Access.

3. Operational Discipline & CRM

• CRM Integrity: Meticulously track and manage all leads, communications, and pipeline stages in the CRM.

III. Key Performance Indicators (KPIs)

Your performance will be evaluated on your ability to balance elite relationship building with robust commercial output:

• Residency Closures (Product A): Number of closed Villa Residency agreements 5 per month
• Club Access Closures (Product B): Number of closed 10 Club Access packages (for groups of 4) per month
• Promoter Network Growth: Number of new active brand promoters onboarded and successfully generating warm referrals.
• Open House Conversion: Percentage of invited Open House guests successfully converted into closed accounts.
• Pipeline Velocity: Average time taken to move a warm referral through the customer journey to a finalized contract.

IV. Candidate Profile & Requirements

• Experience:
• 4-5 years of proven success in luxury sales, private wealth management, luxury hospitality (five-star hotels/resorts), or high-end membership sales.
• A demonstrated track record of building relationships with and closing high-value transactions among Mumbai's elite.
• Education & Credentials: Bachelor's degree in Business, Hospitality, or a related field Certifications or a strong personal background in fitness, wellness, or sports is a significant advantage.
• Core Competencies:
• Exceptional Communication: Flawless English, highly refined soft skills, and natural conversational gravitas.
• High Emotional Intelligence (EQ): The ability to listen deeply, understand psychological motivators, and build immediate, peer-level trust with UHNW clients.
• Professionalism: Impeccable personal grooming, body language, and professional boundaries.
• Operational Flexibility: Must be willing to work weekends in Alibaug to host the essential on-site Open House activities, with corresponding weekdays off.

V. What We Offer

• A competitive fixed salary plus an aggressive, capped commission structure based on high-value contract closures.
• Direct mentorship from the Sales Director – Pre-Sales & Resident Experience (Shraddha Sheth).
• The opportunity to represent a pioneering, market-disrupting brand at the forefront of the luxury longevity real estate boom in India.