About MINOSÉ
MINOSÉ is a luxury interior and furniture brand dedicated to creating exceptional living spaces for discerning homeowners. We combine bespoke interior design with globally sourced furniture, lighting, kitchens, wardrobes and décor, offering our clients an end-to-end experience—from concept and design to sourcing, manufacturing, delivery and installation.
Unlike traditional interior firms, MINOSÉ provides direct access to some of the world's finest manufacturers, enabling our clients to own globally curated luxury interiors at exceptional value.
As we continue to grow, we are looking for a polished, articulate and relationship-oriented professional who will become the first face and first voice of MINOSÉ.
About the Role
This is not a conventional sales role.
As a Luxury Client Relations & Pre-Sales Consultant, you will introduce prospective clients to the MINOSÉ philosophy and help them begin their luxury home journey with confidence.
Your primary responsibility is to engage with prospective clients, understand their aspirations, present the MINOSÉ model, build trust and schedule qualified design consultations for our interior designers.
Success in this role is measured not by aggressive selling, but by creating exceptional first impressions, nurturing relationships and converting enquiries into meaningful design consultations.
Key ResponsibilitiesLead Qualification & Client Engagement
- Contact prospective customers generated through digital campaigns, referrals, exhibitions and marketing initiatives.
- Engage clients through thoughtful, consultative conversations rather than scripted sales calls.
- Understand client requirements, project scope, lifestyle preferences, timelines and indicative budgets.
- Qualify opportunities and schedule appointments with the design team.
- Maintain consistent and professional follow-up until meetings are confirmed.
Present the MINOSÉ Experience
- Introduce clients to the MINOSÉ design and sourcing philosophy.
- Explain our unique global sourcing model and end-to-end project execution process.
- Clearly articulate how MINOSÉ differs from conventional interior firms.
- Build confidence in our expertise and premium customer experience.
- Address client queries professionally and thoughtfully.
Relationship Management
- Become the first point of contact for prospective clients.
- Build trust and long-term relationships with homeowners.
- Deliver an exceptional luxury customer experience during every interaction.
- Maintain regular communication throughout the pre-sales journey.
- Ensure every client interaction reflects the values and professionalism of the MINOSÉ brand.
Business Development
- Build relationships with architects, interior designers, builders, developers and channel partners.
- Generate referrals and identify new business opportunities.
- Represent MINOSÉ at exhibitions, networking events and industry forums whenever required.
Sales Coordination
- Coordinate appointments between clients and the design team.
- Maintain accurate CRM records and enquiry status updates.
- Track enquiry-to-meeting conversion ratios.
- Work closely with the founders and designers to ensure a seamless client experience.
Who We're Looking For
We're seeking someone who naturally connects with people, enjoys building long-term relationships and can represent the MINOSÉ brand with confidence, warmth and sophistication.
While prior experience in interior design or furniture is an advantage, it is not mandatory.
We are equally interested in professionals from industries where customer experience, consultative selling and relationship management are central to success.
Preferred Industry Backgrounds
Candidates with experience in any of the following industries are encouraged to apply:
- Luxury Interior Design & Furniture
- Luxury Real Estate
- Premium Hospitality (Luxury Hotels & Resorts)
- Luxury Automotive
- High-End Retail & Lifestyle Brands
- Premium Jewellery & Watches
- Luxury Travel & Concierge Services
- Architecture & Design Firms
- Premium Kitchen & Wardrobe Brands
- Luxury Building Materials & Home Décor
If you have successfully engaged affluent customers, built trusted relationships and delivered exceptional customer experiences, we would love to hear from you.
Essential Skills
- Outstanding communication skills in English and Hindi.
- Excellent telephone etiquette and confidence in initiating conversations with prospective clients.
- Exceptional interpersonal and relationship-building skills.
- Strong consultative selling and objection-handling abilities.
- Highly polished personality with impeccable professional etiquette.
- Confidence interacting with HNI and UHNI clientele.
- Excellent listening skills and high emotional intelligence.
- Strong follow-up discipline and organisational ability.
- Ability to multitask in a dynamic startup environment.
- Basic understanding of interiors, architecture or luxury lifestyle products—or a strong willingness to learn.
Experience
- 2–6 years of experience in luxury sales, client relationship management, hospitality, premium retail, luxury real estate, interiors or similar customer-facing roles.
- Experience dealing with affluent customers will be highly preferred.
- Experience in CRM tools and lead management will be an advantage.
Ideal Candidate
The ideal candidate is someone who enjoys meaningful conversations and believes that exceptional customer experiences begin with genuine relationships.
She is someone who:
- Can transform a cold enquiry into a warm, engaging conversation.
- Makes prospective clients feel valued from the very first interaction.
- Understands that luxury customers buy trust, expertise and experience—not just products.
- Has the confidence to engage with entrepreneurs, CXOs, business owners and high-net-worth individuals.
- Is naturally curious about luxury homes, architecture, furniture and global design trends.
- Thrives in an entrepreneurial environment where ownership and initiative are valued.
- Represents the MINOSÉ brand with elegance, discretion and professionalism.
Key Performance Indicators (KPIs)
Success in this role will be measured through:
- Number of qualified leads contacted.
- Lead-to-meeting conversion rate.
- Number of qualified design consultations scheduled.
- Meeting attendance rate.
- Customer experience and feedback.
- Architect and channel partner relationships developed.
- Contribution towards overall business closures.
Why Join MINOSÉ
- Become part of one of India's emerging luxury interior brands.
- Work directly with the founders and influence the customer journey from day one.
- Engage with discerning homeowners, architects and luxury industry professionals.
- Be part of a young, entrepreneurial and fast-growing organisation.
- Attractive fixed salary with performance-linked incentives.
- Significant opportunities for professional growth and leadership.
How to Apply
If you're excited about building relationships, engaging with discerning clients and becoming the first face of one of India's emerging luxury interior brands, we'd love to hear from you at [Confidential Information]
Please send us:
- Your latest résumé.
- A recent professional photograph.
- A brief note (150–200 words) telling us:
- Why you're interested in joining MINOSÉ.
- Why you believe you're the right fit for a luxury client-facing role.
- A customer interaction or achievement that you're particularly proud of.
Shortlisted candidates will be invited for an interaction with the founders, followed by a practical assessment designed to evaluate communication, relationship-building and consultative selling skills.
We look forward to meeting individuals who believe that exceptional customer experiences begin with trust, empathy and meaningful conversations.
If you believe luxury is about relationships, trust and exceptional experiences—not just products—we'd love to meet you.
