Job Description
Family Description
Information Technology (IT) acts as an internal function the developing, running, and maintaining of the IT systems and platforms Nokia is running on. Develops and maintains applications to meet the business needs of the organisation. Covers the performance and monitoring of day-to-day database and system activities as well as the provision of remote support to users regarding hardware and software problems.
Subfamily Description
IT Advancement & Design (ITA) comprises further development of information technologies and IT platforms for business solutions and services. Covers driving of proactive needs analysis ensuring that business needs, demands and challenges are well understood, and that business execution plans and capabilities are delivered on time and within budget. Contains management of demands and priorities while assuring alignment with the corporate strategy and budget. Comprises optimisation, harmonisation, and implementation of Nokia's IT environment and systems by providing area specific knowledge. Covers representation of the whole IT organisation to global or regional business stakeholders and user communities. Works closely with the different service providers that are part of the IT eco-system, governs their performance, and acts as main interface between IT and the business including incident escalations. Comprises identification of opportunities for process and concept development as well as improvements. Covers planning and managing of the development, testing, and implementation of process / concept improvements and system changes at own responsibility area. Contains translation of requirements into system terminology and functionality as well as the delivery of process and system end-user training.
How You Will Contribute And What You Will Learn
- Analyses technical requirements provided by solution architect and supports in translating them into implementable software designs and configurations. Supports in evaluating possibilities with different technologies and platforms.
- Supports in analyzing ideas and demands for technology and architectural fit and supports in proving technical estimates that can be used by program owner for cost/benefit analysis. Together with development team, codes, develops, build and propose detailed technical solutions utilizing existing or new technologies.
- Contributes to design, develop and implement applications within SNOW ,support development of SNOW Assist functionalities and Embedded AI
- Good Understanding of creation/modification of workflows and business rules.
- Implementing and customizing ServiceNow modules.
- Troubleshooting and resolving technical issues.
- Contribute that implemented solution is aligned and based on the solution design provided by solution architect.
- Contributes to inspect and verify the quality of the Releases before delivery.
- Provide production support right after the move into production.
- Analyze and studies systems requirements and troubleshoots and resolves issues in existing software or solution.
- Prepares together with development team software design, configuration and technical implementation documentation.
- Participates in prototyping, pilots and PoC's.
- Connecting and automate data sources, along with building visualizations.
- Follows the digital market technologies and trends and innovations.
- Provides technical support for projects or solution designs.
Key Skills And Experience
- Should have a total of 4 to 8 of experience with ServiceNow Development
- Candidate should have experience in Designing new implementation within Servicenow Should be ready to research on new modules in serviceNow, provide demonstration to stakeholders
- Candidates should have good knowledge on ServiceNow Scripting - Client Scripts, Business rules, Jelly scripts, UI pages and others
- Working experience with Integrations with third party tools
- Working experience with Service Catalog creation and Maintenance along with workflows, work through on automation
- Good at troubleshooting ServiceNow issues with related to CMDB
- Work experience in development of Service Portal
- Strong knowledge with ITSM process
- Facilitating roll out of new applications and modules
- Knowledge on Angular JS, ITSM, ITIL process, Javascript, ServiceNow Scripting
- Knowledge on UI development
- Demonstrated knowledge of Agile/Scrum and proven experience as a technical engineer
- Exceptional interpersonal skills, including teamwork, facilitation and negotiation.
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills.
- Excellent planning and organizational skills.
Education:
- Bachelor's degree in engineering/Computer Science
Technical Skills:
- Service Now (Must) Technical & Functional,
- Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
- Good to have experience in SNOW Assist, Embedded AI in SNOW
Desirable:
- Start up mindset, very hands on, get things done attitude
- Passionate for technologies
- Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
Strategy and Technology lays the path for Nokia's future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.
