Lounge operations manager

JOB SCOPE :

Oversee Complete Lounge Operations.

Maximization of staff efficiency, assurance of quality of work.

Supervision of administrative matters

Staff Grievances

Preparation of budgets.

Resources management.

JOB RESPONSIBILITIES :

To oversee staff performance in Lounge operations and customer service.

To maximize staff efficiency and ensure quality of work done and ensure timely completion of jobs for clients.

To monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.

To supervise administrative matters and ensure appropriate action is taken to repair / replace malfunction equipment.

To handle client complaint and staff grievances.

To be responsible for any business development projects assigned by the Management from time to time.

To be responsible for improvements and / or implementation of new services and operational policies as and when required.

To improve the competency of personnel by providing relevant training program.

To be responsible to achieve company's quality objectives and targets.

To prepare forecast of budget needed for the division.

To support and work with other divisions as a team to achieve most efficient and effective operations and results.

To allocate proper resources and assign appropriate personnel.

To cooperate and work in a team towards development, implementation, maintenance and improvement of the quality management system.

To take initiative to identify areas for improvement and participate in continual improvement activities.

To undertake other jobs assigned by superior from time to time.

JOB REQUIREMENTS :

Proven experience of 12-15 years in handling Operations in Hospitality/FMCG/F&B or any other relevant/related industry in the same role.

Graduation/Post-graduation/Diploma in operations management or any other similar role from any recognized Institute/University.

Highly Organized, Production and Planning Skills, Understanding of Stock Management Systems, Ability to Manage Time and Workload Effectively, Excellent Communication Skills, Both Written and Verbal, Leadership Skills, Experience in Negotiating and Working With Suppliers; Ability to Work in a Team Environment; Strong Problem Solving Skills; Strong Attention to Detail, Ability to Engage and Motivate Others, Drive to Achieve Results.

Possession of key competencies, including conflict management, business negotiation, organization and decision-making

Knowledgeable about ISO standards.

Adequate knowledge of business and management principles (budgeting, strategic planning, resource allocation and human resources)

Preference-Hotel/Hospitality/FMCG Industry or any other related/relevant Industry.