Description
About Loop :
Loop is a subscription management platform built for e-commerce brands on Shopify.
Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience.
We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025.
With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.
Our DNA
- High Agency action over instruction
- High Ethics trust is the foundation
- Positive Attitude solutions over excuses
- Impact Driven if it doesn't move the needle, it doesn't matter
Key Responsibilities
About The Role :
This role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration.
You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution.
The role blends backend operations, basic scripting, Shopify know-how, testing, and documentation ideal for someone who enjoys solving technical problems, working with data, and enabling seamless merchant go-lives.
Responsibilities
- Client Onboarding : Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
- Data migration : Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
- Technical Support : Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
- Documentation : Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
- Quality Assurance : Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
- Shopify Expertise : Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.
Ideal Profile
- Minimum of 2 years of experience in backend tech operations or a related role.
- Proficiency in JavaScript, CSS, HTML and Python scripts
- Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
- Strong problem-solving skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced and dynamic team environment.
- Self-motivated and capable of working independently when required.
Benefits
- Annual Leaves
- Free lunch and snacks
- Annual company retreat
- Insurance
(ref:hirist.tech)
