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Tech Mahindra Limited

Looking for Telecaller-Tech Mahindra

1-5 Years
1.5 - 2.5 LPA
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Job Description

Description

We are looking for a motivated and enthusiastic Telecaller to join our team at Tech Mahindra. The ideal candidate will play a crucial role in connecting with customers, providing customer service, and resolve complaints. If you are passionate about customer service, we would love to hear from you.

Responsibilities

  • Take inbound calls to potential customers to resolve queries and complaint related to products and services.
  • Handle incoming calls and address customer inquiries in a professional manner.
  • Maintain detailed records of calls and customer interactions in the CRM system.
  • Achieve individual performance and team and goals.
  • Provide feedback on customer trends and insights to the management team.

Skills and Qualifications

  • Good communication skills in English and Hindi (additional languages are a plus).
  • Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Good interpersonal and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Basic understanding of telemarketing and sales techniques.
  • Problem-solving skills and the ability to think on your feet.
Spotlight
  • Cafeteria, Office gym, Recreational activities, Maternity leaves, Paternity leaves, Rewards & recognition

About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 145370723