Job Description

Job Purpose

We are seeking an experienced and dynamic Logistics Solutions Manager with a strong background in the logistics industry. We are expanding our logistics and transport services business and is looking for an experienced Logistics Solutions Manager to develop, implement and manage logistics solutions for customers.

The role will be responsible for establishing efficient logistics operations, coordinating transport vendors and service partners, managing customer requirements, controlling costs and service performance, and supporting the development of new logistics business.

Duties and Responsibilities

Develop and implement practical logistics and transport solutions according to customer requirements.
Develop operational workflows, SOPs and service-level standards for logistics activities.
Review routes, manpower and transport resources to improve efficiency and control operating costs.
Prepare logistics tenders, quotations, cost calculations, operational proposals and customer solutions.
Coordinate the onboarding and implementation of new logistics contracts and customer accounts. Provide existing account reviews and implement operational efficiencies.
Monitor delivery performance, turnaround times, service quality and operational KPIs.
Maintain logistics records, reports and performance documentation as part of operational excellence in Bok Seng Logistics Supply Chain Solutions Team.
Review vendor performance and identify opportunities for cost and service improvement.
Work with management on customer meetings, commercial proposals and business development.
Develop relationships with potential logistics customers, transport providers and business partners.
Support the progressive expansion of the company's logistics operations and service network.
Ensure logistics activities comply with applicable company procedures, customer requirements and Singapore regulations.

Qualifications & Skills:

Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

Experience:

5+ years of experience in Solutions engineering, business development or sales, specifically in contract logistics, supply chain, or a related field.

A deep understanding of industry regulations, handling requirements, and market needs.

Experienced in managing customer SLAs and operational KPIs.

Experienced in logistics cost optimisation and vendor management.

Exposure to business development or customer solution design within the logistics industry.

Skills:

Proven track record of achieving sales targets and driving business growth in the logistics industry.

Ability to prepare quotations, operational plans, reports and customer proposals.

Strong coordination, analytical and problem-solving skills.

Able to manage multiple operational assignments and resolve logistics issues independently.

Good written and verbal communication skills for dealing with customers, vendors and internal stakeholders.

Experience in developing or setting up new logistics operations and develop customized logistics solutions will be an advantage.

Ability to work with tight timelines and operate well under pressure.

Proficiency in CRM software and Microsoft Office Suite for business reporting, monitoring and facilitate meetings and tracks follow up actions for the department.

Personal Attributes:
Demonstrates initiative, works independently, and consistently meets agreed business and operational targets.

Strong problem-solving skills and attention to detail.

Ability to work in a fast-paced environment and manage multiple priorities.

Key Performance Indicators (KPIs):