Logistics Operations Specialist

Logistics Operations Specialist Customer Service & Administration

** Please only apply if you have the required experience in Transport and Logistics Industry and skills. **

**Please do not contact us directly. Only shortlisted candidates will be contacted. **

Job Description

We are seeking a proactive and highly organised Logistics Operations Specialist to join our team on a night shift roster. This role is ideal for someone with exceptional customer service skills, a strong administrative background, and the ability to thrive in a fast-paced logistics environment.

The successful candidate will be responsible for managing transport bookings, coordinating administration tasks, supporting customers and driver's after-hours, and ensuring smooth end-to-end service delivery.

We are looking for someone with a bubbly personality, strong phone manner, and excellent communication skills who can confidently handle customer interactions while staying on top of administration.

Key Responsibilities

Transport Bookings: Accurately coordinate and manage transport bookings, ensuring smooth scheduling and timely deliveries.

Administration Support: Complete transport-related administration including documentation, data entry, and record management.

On-Call Support: Provide professional and responsive assistance to customers and drivers, resolving issues promptly.

Customer Communication: Handle inbound/outbound calls and emails, ensuring a high standard of service at all times.

Requirements

Strong communication skills (verbal & written) with professional phone manner.

Excellent customer service skills with a friendly and engaging personality.

Proven administration and organisational skills, with strong attention to detail.

Computer literacy with the ability to adapt quickly to new systems.

Previous experience in transport, logistics, or customer support is highly regarded.

Additional Information

This is a night-shift position.offering the opportunity to play a vital role in transport operations while working in a supportive and collaborative team environment.

You will be the key point of contact for both customers and drivers, ensuring smooth service delivery and maintaining strong client relationships.

If you are a motivated professional with excellent communication, customer service, and administration skills, we encourage you to apply.