About The Role
We are looking for a proactive and detail-oriented Logistics Coordinator to ensure seamless order deliveries by coordinating with internal teams and external courier partners. The role requires strong follow-up, problem-solving, and communication skills to resolve delivery-related issues while maintaining an excellent customer experience.
Key Responsibilities
- Coordinate daily with courier partners to ensure timely pickup, transit, and delivery of customer orders.
- Liaise with internal teams including Customer Support, Sales, Warehouse, Dispatch, and Technology to resolve delivery-related concerns.
- Monitor shipment status and proactively identify orders at risk of delay.
- Resolve NDR (Non-Delivery Report) cases by coordinating with courier partners and internal stakeholders.
- Follow up on delayed, stuck, lost, damaged, RTO, and misrouted shipments until closure.
- Escalate critical delivery issues to courier account managers and ensure timely resolution.
- Maintain regular communication with courier partners to improve delivery performance and reduce exceptions.
- Coordinate for address corrections, delivery rescheduling, and customer delivery preferences.
- Track courier SLAs and ensure adherence to agreed turnaround times.
- Prepare daily MIS reports on pending issues, escalations, delivery performance, and resolution status.
- Maintain accurate documentation of courier communications and issue resolutions.
- Identify recurring operational challenges and recommend process improvements to reduce delivery failures.
- Coordinate with courier partners for freight billing reconciliation, invoice verification, and timely resolution of billing discrepancies, claims, and payment-related issues.
Required Skills
- Excellent communication and coordination skills.
- Strong follow-up and stakeholder management abilities.
- Good analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Excel and Google Sheets.
- Experience working with courier aggregators and logistics partners is preferred.
- Knowledge of order management systems, WMS, TMS, or CRM platforms is an advantage.
Qualifications
- Graduate in any discipline.
- 3–5 years of experience in logistics, supply chain, courier operations, e-commerce, or customer operations.
- Experience in D2C or e-commerce logistics will be an added advantage.
