Job Description:
Job Title: Logistics Manager – D2C Brands
Department: Supply Chain & Operations
Location: Bangalore (On-site)
Employment Type: Full-Time
About Us
The Wellness Shop is a fast-growing D2C Beauty & Wellness brand looking for a Logistics Manager to lead end-to-end logistics operations, including warehousing, order fulfilment, last-mile delivery, reverse logistics, and 3PL management. The ideal candidate will ensure seamless customer deliveries while optimizing logistics costs and operational efficiency as we scale.
Key Responsibilities
Order Fulfilment & Last-Mile Delivery
- Oversee daily order processing to ensure SLA adherence (on-time dispatch and delivery)
- Manage relationships with courier partners, 3PLs, and quick-commerce delivery partners; negotiate rates and SLAs
- Monitor delivery performance metrics (NDR, RTO, TAT, delivery success rate) and drive continuous improvement
- Coordinate with marketplaces (Amazon, Nykaa, Flipkart) for FBA/FBF and marketplace-specific logistics requirements
Reverse Logistics & Returns
- Design and manage an efficient returns/exchange process, minimizing RTO (Return to Origin) and RVP (Reverse Pickup) losses
- Ensure damaged/expired product handling complies with quality and safety standards
Vendor & 3PL Management
- Identify, onboard, and manage relationships with logistics partners, packaging vendors, and fulfilment centers
- Negotiate contracts, freight rates, and service-level agreements to optimize cost per shipment
Compliance & Quality
- Ensure compliance with regulatory requirements applicable to beauty/health/cosmetic product storage, handling, and transport (e.g., batch tracking, expiry management, labelling norms)
- Maintain documentation for statutory/audit requirements (GST e-way bills, customs for imports if applicable)
Data Analytics, Reporting & Cost Optimization
- Track key logistics KPIs: cost per order, delivery TAT, RTO %, damage %, inventory accuracy
- Use data to forecast demand, plan capacity, and identify cost-saving opportunities across the supply chain
- Prepare regular MIS reports/dashboards for leadership
Team & Process Management
- Build and manage a team of logistics coordinators
- Drive process improvements and SOPs to increase efficiency as order volumes scale
- Support new city/warehouse launches and expansion planning
Requirements
- Bachelor's degree in supply chain, Operations, Business, or related field (MBA preferred but not mandatory)
- 3–7 years of experience in logistics/supply chain roles, preferably in D2C, e-commerce, FMCG, or beauty/health/pharma sectors
- Strong understanding of warehouse management systems (WMS), order management systems (OMS), and courier aggregator platforms (Ship rocket, Unicommerce, Increff, etc.)
- Proven experience managing 3PL/courier partner relationships and negotiating commercial terms
- Strong analytical skills with proficiency in Excel/Google Sheets; familiarity with BI tools (Power BI/Tableau) is a plus
- Experience handling SKUs with shelf-life/batch tracking requirements (preferred, given beauty/health product nature)
- Excellent problem-solving skills and ability to work in a fast-paced, high-growth environment
- Strong communication and vendor negotiation skills
Good to Have
- Experience with quick commerce fulfilment (Blinkit, Zepto, Instamart)
- Exposure to international shipping/export logistics (if the brand ships overseas)
- Knowledge of cosmetic/health product compliance norms (e.g., CDSCO, FSSAI where applicable)
What We Offer
- Opportunity to build and scale logistics operations for a fast-growing beauty & wellness D2C brand
- Collaborative, fast-paced startup environment with high ownership
- Competitive compensation with performance-linked incentives
