Job Title Logistics & Regulatory Coordinator (Clinical Research Imports)
Location: Bengaluru
Employment Type: Full-Time/ Part-time
Experience Level: 24 years
About The Role
MS Clinical Research Pvt Ltd (MSCR) is a leading clinical research organization specializing in dermatology, microbiology, preclinical, NGS, and cosmetic testing. We regularly import cosmetic products, raw materials, and study kits for testing and R&D purposes (non-commercial use).
We are looking for a Logistics & Regulatory Coordinator** who can independently manage end-to-end imports and customs clearances, coordinate with our freight forwarders/CHAs, and streamline related documentation. This role is critical to ensure smooth and timely movement of samples without requiring senior management involvement.
Key Responsibilities
Customs & Import Coordination
- Prepare and manage all import documentation (invoices, packing lists, COO, airway bills, test-use declaration letters, etc.).
- Liaise with Customs House Agents (CHAs), shipping lines, and courier companies for clearance.
- Manage grey zone cosmetic imports for testing (non-commercial) by ensuring accurate declarations and supporting documents.
- Track shipments end-to-end (from dispatch to clearance to delivery) and provide regular status updates to project teams.
- Coordinate duty payment process with the finance team.
Regulatory Support
- Work with CDSCO, Port Health, and other regulatory authorities for No Objection Certificates (NOCs) or approvals when needed.
- Maintain a reference library of import regulations, HS codes, and past clearance files to reduce delays in future shipments.
Operational Support
- Manage procurement of consumables, lab supplies, and equipment for clinical and preclinical teams.
- Maintain an import & logistics database (Excel/Zoho) with shipment history, clearance times, and cost reports.
- Recommend process improvements to shorten clearance timelines and reduce costs.
Requirements
- 24 years of hands-on experience with import/export documentation and customs clearance, ideally in pharma, clinical research, CRO, medical devices, or FMCG sectors.
- Proven experience in working directly with CHAs/customs officers.
- Strong understanding of import documentation, HS codes, customs duty, and non-commercial sample imports procedures.
- Good communication skills in English + Hindi/local language (to coordinate with customs and international clients).
- Proficiency with MS Office/Excel; experience with Zoho or other logistics/ERP systems is a plus.
- Organized, detail-oriented, able to manage multiple shipments and vendors simultaneously.
What We Offer
- Opportunity to build and own the logistics & import function within a fast-growing global clinical research organization.
- Exposure to international trade, clinical research operations, and regulatory processes.
- Collaborative team culture with direct impact on high-profile global studies.
