Location Manager - Retail Secured - Paratwada

Aditya Birla Group

Paratwada, India

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Posted 6 hours ago
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Job Description

Key Result Areas:Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)-Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)	Supporting Actions(Max 1325 Characters)
Sales Growth & Client Acquisition	Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams
Operational Effectiveness	Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line
Distribution & Market Expansion	Develop and strengthen distribution network through liaising and networking efforts, considering product positioning and competitive pressures Scan the market and its competitive offerings on a periodic basis report on emerging trends and business opportunities for the secured segment Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement escalate issues appropriately for timely resolution
Customer Servicing & Relationship Management	Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring complaint operations Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs
Risk Management	Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts for receivables lending in line with regulatory and financial controls requirements Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the secured loan transaction and raising potential alarm cases in advance Proactively identify and report risks in order to ensure portfolio quality is maintained Liaise with the channel partners, customers and the risk team on specific escalation cases
Internal Stakeholder Management	Partner with peer ASMs/ SMs and reporting SMs (if any) to overcome challenges and support sales growth via effective channel management, customer acquisition Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk Management) for smooth and efficient transactions and issue resolution

Job Purpose of Direct Reports:Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Sales Managers - STSL:To deliver on area/ local strategy for the Secured Business segment in terms of target segments, strengthening existing relationships and setting up new channels for market penetration, and work towards achievement of sales targets and operational plans.

6) Relationships:Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type	Frequency	Nature
Internal
RSM - Secured Reporting SMs - Secured HR dept IT dept Risk dept Operations dept	Weekly Daily Need Based/ Process Driven Need Based Daily Daily	Business MIS, review on new market development, progress on objectives, client escalations Reviewing & driving channel expansion, sales strategies, client escalation cases Performance Reviews, Training Back-end/ systems support Proposal evaluations, portfolio monitoring Client servicing issues, TAT reviews
External
Existing and Prospective customers Channel partners (DSAs)	Daily/ Need Based Daily	CRM & understanding the need of new products/ positioning changes Product and business development initiatives