CategoryDetails
Monetary SavingsRCU Fraud Investigation –Ensure fraud cases are investigated and investigation reports submitted to respective units for end-to-end tracking & closure.
- TAT for filing Investigation Report from the date of concluding the investigation.
- TAT for concluding the investigation from the date of incident reporting.
Cyber Fraud –
- Ensure all third-party cyber fraud cases are reviewed & investigated if there is new modus operandi, identify gaps & implement fraud prevention measures.
- Regular coordination with GRT, Marketing, Infosec (Paladion) and Legal Team as & when required.
Internal Control & ProcessFraud Mitigation –
- Root Cause Analysis (RCA), identification of gaps, suggestion & implementation of fraud mitigation steps for prevention of fraud recurrence & coordination with law enforcement.
- Department Audit & Regulatory Compliances (Internal Audit Score & Open Items).
Process EfficiencyMIS & Reporting –
- Incident Tracker maintenance & complete updation on a daily basis.
- Cyber Fraud Tracker maintenance & complete updation on a daily basis.
- Monthly dashboard to be prepared along with Quarterly / Half-Yearly & Annual data to be submitted to the Management, RMC, ORMC, ACB via presentations and coordination with ORM & Compliance team for the same.
- Maintaining tracker for all documents sent for verification as part of investigation & vendor report delivery along with vendor bill clearance.
- Attempted fraud transaction review and submission to Compliance (ML tracker).
People Management 1. Learning & Development and Team Management – Self Training (4) & Off-role staff Training (1 Training / Month), Team Huddle & Engagement, Coordination with internal stakeholders, Annual 12 Monthly Meetings.
