Localization (Quality) Project Manager

Job description:

Main Responsibilities

• Owns scorecard management (internal and external) and arbitration with linguists/agencies.

• Work with Linguist Strategy team to ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's.

• Owns collaboration with Resource Management and linguists/agencies on resourcing and query management.

• Responsible for customer feedback, entry of feedbacks/CAPA's and completion of investigations.

• Customer and internal communication and status reporting.

Secondary Responsibilities

• Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials

• Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)

• Responsible for margin optimization, including both internal and external costs, working with Resource Managment as needed to support these efforts.

• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed

Requirements

Educational background

• Bachelor Degree in Translation or other equivalent degree

Professional experience

• 3-5 years of practical experience in project management, especially in coordinating language service projects

Skills

• Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints

• Communication and organizational skills

• Project management preferably related to Language Services

• Ability to work individually or as part of a local or virtual team

Profile description:

The job holder is responsible for understanding the full quality program in a given enterprise portfolio while ensuring quality steps and expectations are completed, including scorecards and feedbacks. The job holder is also responsible for the entire life-cycle of projects in a given enterprise portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization

We offer:

- Medical insurance