Role: Director - Ops (last mile)
Location: Bangalore
Reporting to: P&L Head / Business Head
Experience: 8-12 years
About Loadshare
LoadShare is one of India's most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we've grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.
What Sets Us Apart
Scale with depth: We handle 400K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 20,000+ rider network.
Strong financials, stronger ambition: With - 430 Cr in FY25 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
Dual-engine model: We not only operate India's most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day - one of the few in India to enable asset cross-utilization across verticals.
Strategic partner to India's digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.
Built to scale profitably: We're not chasing GMV at all costs. We're building the most capital-efficient, tech-enabled logistics engine in the country.
We're now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.
Founders/ Founding Team
- Raghu Talluri (CEO) - Formerly at Myntra, McKinsey
- Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi
- Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco
- Overall 500+ employees on roll
About The Role
We are looking for a senior operations leader to head Quick Commerce Last Mile Operations for one of our fastest-growing quick commerce client in India owning end-to-end performance, expansion, and profitability across all cities.
This is a highly strategic and execution-heavy role, responsible for scaling quick commerce networks, building strong regional leadership teams, driving operational excellence, and ensuring consistent service levels and cost discipline across geographies.
The National Head will act as the single owner for last-mile outcomes at a national level, working closely with Business, Client, Finance, Product, and Tech teams to support growth while maintaining operational control and profitability.
Key Network Expansion & Scale
- Own national rollout strategy for last mile operations across existing and new cities.
- Lead city launches, including store launches, manpower planning, vendor onboarding, training, and SOP deployment.
- Drive rapid ramp-ups for new stores, pilots, and seasonal peaks.
- Standardize launch playbooks and expansion frameworks across regions.
Operational Excellence & Service Reliability
- Own national SLAs, service quality metrics, and operational KPIs across all cities.
- Drive performance audits, root cause analysis, and continuous improvement programs.
- Ensure strict adherence to SOPs, safety standards, and compliance requirements.
- Improve customer experience by reducing cancellations, RTO, delivery delays, and store-level failures.
Cost Strategy, P&L & Profitability
- Drive cost optimization across manpower, fleet, vendor contracts, routing, and DE's productivity.
- Partner with Finance to ensure accurate reconciliation, payout controls, and profitability tracking at city and hub levels.
- Develop scalable cost models that balance SLA performance with margin targets.
Leadership, Team Building & Capability Development
- Build and lead regional and city operations leadership teams.
- Set performance goals, productivity benchmarks, and review mechanisms.
- Drive leadership development, succession planning, and grooming of high-potential managers.
- Build a culture of ownership, accountability, and data-driven decision-making across operations teams.
Experience & Background
- Experience working with fast-growing platforms in high-volume environments.
- 10-13+ years of experience in logistics, hyperlocal delivery, e-commerce, or quick commerce operations.
- Proven experience in leading multi-city or national-level last-mile operations.
- Strong exposure to managing 3P logistics partners, fleet vendors, and large ground teams.
- Demonstrated ownership of P&L, cost structures, and profitability at scale.
- Experience working with fast-growing platforms in high-volume environments.
Who You Are
- Deep understanding of last-mile logistics and hyperlocal supply chain mechanics.
- Strong business mindset with a clear understanding of cost vs service trade-offs.
- Highly data-driven, with comfort using dashboards, KPIs, and analytics for decisions.
- Strong people leader with experience building leadership pipelines.
- Comfortable operating in ambiguity and fast-scaling environments.
- Excellent stakeholder management and executive communication skills
(ref:iimjobs.com)
