Assist customers with installation and configuration of FileCloud Enterprise software on a variety of hardware including high availability Linux clusters, high speed storage systems, windows servers
Answer technical questions about software installation, deployment and usage scenarios
Work directly with customers to troubleshoot, diagnose and resolve technical issues with FileCloud's software
Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
Add and improve technical documentation
Required Qualifications:
Strong experience with Linux Administration and troubleshooting is required
Knowledge of different Linux distros including Ubuntu, Red Hat is a plus
Good written and verbal communication skills
Self-starter, highly motivated and works with little or no supervision
Genuinely passionate in helping others, takes ownership and pride in their job
