Operate, maintain, and administer solutions contributing to customer infrastructures operational efficiency, availability, and visibility.
Planning maintenance activity, design documentation, and standard procedures
Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management)
Observe and provide feedback on the current state of the client s infrastructure, and identify opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks.
Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules.
Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices.
Work collaboratively with teammates to contribute to the continuous improvement of our working culture.
Act as a technology leader for clients, as well as drive client discussions on technology road maps.
Participate in an on-call rotation in an escalation capacity.
What do we need from you
Experience working with Google and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc)
Scripting and automation of administrative tasks using Python and Scala is a must
Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc)
Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc)
Understanding the end-to-end operations of a Business System vs components.
Comprehensive systems hardware and network troubleshooting experience
Common Linux distribution platform installation, configuration, performance tuning, and cloud migration.
TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc)
Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.)
Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud
Administration of web servers and supporting technologies, including network load balancers
Experience with the design, development, and deployment of Puppet
System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis
Experience managing networking devices, such as switches and firewalls from a variety of vendors
Solid understanding of DevOps tools, processes, and culture
Ability to pick up new technologies quickly
Ability to provide accurate work scheduling and task estimations for work delivery
