Maintain and enhance the functionality of the companys Information Systems Department to ensure the optimal operation of computer systems, telephony, and networks at the designated location
Provide dedicated support and maintenance for servers, user accounts, backups, telephony systems, access control and cameras, configuration and upkeep of communication equipment, as well as management of cloud applications
Assist in the implementation of projects aimed at identifying and evaluating new technologies/tools and implementing them as required
Collaborate with cross-functional teams to troubleshoot and resolve technical issues related to IT systems
Helpdesk Support
Monitoring and Maintenance
Security and backup
Business alignment and budget management
Documentation
Customer Service
Linux Support
Installation and Configuration
User and privilege management
Updates and Patches
Security
Monitoring and Performance
Documentation and Reporting
Automation
Technical Support and Troubleshooting with Linux
Qualifications and Skills
Bachelors or masters degree in computer science, Information Technology, or a related field
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues effectively
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and cross-functional teams
Detail-oriented approach, with a focus on documentation and maintaining accurate records.
Ability to work independently and manage multiple tasks and priorities in a fast-paced environment
Linux Administrator, at least 3 years of experience. Basic knowledge on Security, backups and recovery tools and processes, Client Service, Antivirus, Network.
3-5 years of experience in supporting users through phone / remote session.
