Lifestyle Manager

neuraleap group

3-7 Years

Chennai, India

Posted 22 hours ago

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Job Description

Job Summary

We are looking for a well-presented, highly organized, and service-oriented Lifestyle Manager to deliver personalized lifestyle and guest services in a premium hospitality environment. The candidate will be responsible for understanding guest preferences, arranging personalized experiences, coordinating special requests, and ensuring a seamless and memorable guest journey.

The role requires strong relationship management, attention to detail, excellent communication, and the ability to coordinate multiple premium services while maintaining the highest standards of confidentiality and service.

Key ResponsibilitiesGuest & Lifestyle Management

Act as a dedicated point of contact for VIP, HNI, repeat, and premium guests.
Understand guest preferences, lifestyle requirements, interests, and service expectations.
Provide personalized assistance and recommendations based on individual guest requirements.
Maintain detailed guest profiles, preferences, important dates, and service history.
Anticipate guest needs and proactively arrange services wherever possible.
Handle special requests with professionalism, discretion, and attention to detail.

Concierge & Experience Management

Coordinate restaurant reservations, transportation, entertainment, events, activities, and other lifestyle services.
Arrange customized experiences such as dining, celebrations, sightseeing, wellness, shopping, and local experiences.
Coordinate airport transfers, chauffeur services, travel arrangements, and itinerary planning.
Assist guests with event, celebration, birthday, anniversary, and special occasion arrangements.
Develop relationships with premium restaurants, clubs, hotels, travel companies, luxury brands, event partners, and other service providers.
Ensure all guest arrangements are executed as planned and meet expected service standards.

Relationship Management

Build strong long-term relationships with VIP and repeat guests.
Maintain regular communication with key guests and understand their evolving requirements.
Handle guest feedback, complaints, and service recovery professionally.
Coordinate with internal departments to ensure personalized guest experiences.
Maintain complete confidentiality regarding guest information and personal preferences.

Team & Vendor Coordination

Coordinate with Front Office, Housekeeping, Food & Beverage, Events, Security, Transportation, and other departments.
Manage external vendors and service partners to ensure timely and quality service.
Negotiate with vendors where appropriate while maintaining service quality and company standards.
Monitor service delivery and resolve issues promptly.

Reporting & Administration

Maintain guest databases and lifestyle preference records.
Prepare reports on guest requests, activities, feedback, and service performance.
Track pending requests and ensure timely closure.
Monitor guest satisfaction and identify opportunities to improve the overall experience.
Maintain proper documentation of vendors, partners, rates, and service offerings.

Candidate Requirements

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Travel & Tourism, or a related field.
3–7 years of experience in luxury hospitality, guest relations, concierge, lifestyle management, luxury services, or a similar role.
Experience handling VIP/HNI clients or premium guests is preferred.
Excellent verbal and written communication skills.
Strong knowledge of premium hospitality and lifestyle services.
Excellent networking and relationship-management skills.
Strong organizational and multitasking abilities.
Good knowledge of MS Office and CRM systems.
Ability to maintain confidentiality and handle sensitive guest information.
Flexibility to work weekends, evenings, holidays, or irregular hours as required by the hospitality business.
Willingness to travel or accompany guests when required.

Key Skills